We loved the service we got from here, specially Kazui. She made our stay extra comfortable and with ease. We missed our shuttle transport from the station to the hotel, she arranged for us to be picked up again. She provided us with great communication and was patient with us English speakers and knowing little Japanese. She helped arranged our massages, our private onsen reservation and even checked in on us on our first morning. Hands down she deserves accolades and so much more. The hotel also provides the best view of all which is the Sea of Japan. The sound of the waves and just the overall aesthetic of this hotel is worth going.
Andrew
2024年10月
The view! Clean and comfortable room. The bathhouse was exquisite and the hotel was really beautiful. The service - very helpful when we requested different pillows. The decor and creativity of the Walrus Club.
Libby
2024年11月
The staff especially the front desk man that came running out to help us with the shuttle etc and the manager were exceptional. So helpful and kind.
Denise
2023年11月
Very friendly staff. You can phone to be collected from the JR Kinosaki Onsen station. Lovely on-site onsen area.
Christopher
2022年10月
Amazing views and staff were incredible
Julia
2024年4月
Everything
Debra
2024年10月
The profit to Kinosaki marine world and the onsen
Tan
2024年5月
Beautiful setting, great views and onsen
Brennan
2023年10月
spectacular view, excellent service and good breakfast.
Teddy
2025年4月
Beautiful location
Joji
2022年1月